Legal
Distance Sales Agreement
IMPORTANT NOTICE: This Distance Sales Agreement has been prepared in accordance with Law No. 6502 on the Protection of Consumers, the Regulation on Distance Contracts, the Turkish Code of Obligations and the applicable legislation in force. By confirming the order, the BUYER declares that they have read and understood the entirety of this agreement and accepted it electronically.
1. PARTIES
SELLER
Legal Name: Arkeron Yazılım
Brand: MAVRENNE
Tax Office: Karşıyaka Vergi Dairesi
Tax No: 10463580940
Address:
Adalet Mahallesi Manas Bulvarı No:47-B
Kat:26 Daire:2601
Folkart Towers
Bayraklı / İzmir
Phone:
0545 590 27 35
Email:
hello@mavrenne.com
Website:
https://mavrenne.com
Hereinafter referred to as the "SELLER".
BUYER
The natural or legal person whose name, surname, address, phone number, email address and other contact details are entered electronically during the order.
Hereinafter referred to as the "BUYER".
2. SUBJECT OF THE AGREEMENT
The subject of this agreement is the sale, production, preparation and delivery of the products that the BUYER orders electronically through the SELLER's www.mavrenne.com website, and the determination of the parties' rights and obligations.
The parties acknowledge that this agreement is concluded electronically and is legally valid.
3. PRODUCT AND PAYMENT UNDER THE AGREEMENT
Regarding the order;
Product name
Product model
Product variation
Engraving details
Quantity
Unit price
VAT
Shipping fee
Total payment amount
Order date
as they appear in the order summary, are an integral part of this agreement.
Electronic order records constitute conclusive evidence for the parties.
4. NATURE OF THE PRODUCTS
MAVRENNE products are made from natural wood material.
For this reason;
- wood grain structure
- colour tone
- fibre direction
- natural texture
- laser engraving intensity
- surface character
may vary from product to product.
These differences cannot be considered manufacturing defects and do not constitute grounds for return or exchange.
5. PRICING AND PAYMENT
Product prices are the amounts announced on the website at the time of the order.
The SELLER;
- system price errors
- software-related errors
- campaign errors
- stock update problems
- technical malfunctions
reserves the right to cancel the order in the event of clear and obvious price errors that may arise due to these.
In this case, the amount collected is refunded to the BUYER without any deduction.
6. PRODUCTION AND DELIVERY
Upon confirmation of the order, the product is added to the production schedule.
The delivery time may vary depending on order volume, public holidays, production capacity and shipping processes.
The SELLER;
- production planning
- the supply chain
- courier companies
- public authorities
- force majeure
cannot be held responsible for delays arising from these.
Estimated delivery times are for information purposes only.
7. SHIPMENT DELIVERY
When receiving the product, the outer packaging must be checked.
For packages that appear damaged, a report must be drawn up by the courier officer before acceptance.
Packages accepted without a report are deemed to have been delivered intact.
8. PERSONALISED PRODUCTION
MAVRENNE products;
- name
- phone number
- personal engraving
- custom text
- customer instruction
may be produced on a personalised basis in line with these.
Once production has started, the order cannot be cancelled.
9. RIGHT OF WITHDRAWAL
Pursuant to the relevant provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts;
- prepared on a personalised basis
- engraved in line with personal requests
- objectively not possible to resell
produced specifically for the customer
the right of withdrawal cannot be exercised for such products.
In this scope;
- name engraving
- phone engraving
- custom text
- personal designs
all MAVRENNE products bearing these fall within the exception to the right of withdrawal.
10. RETURN AND EXCHANGE
Return or exchange is not accepted in the following cases;
- personalised products
- used products
- products with physical damage
- user-caused deformations
products that have lost their resale quality.
Provisions on defective goods are reserved.
11. WARRANTY AND USE
MAVRENNE products are made from natural wood.
The following are not covered by the warranty;
- contact with water
- intense humidity
- contact with chemical substances
- high temperature
- dropping
- impact
- misuse
- natural ageing
the natural colour change of the wood.
12. INTELLECTUAL PROPERTY
The MAVRENNE brand, product designs, logos, images, videos, website design, texts, product photographs and all digital content belong to Arkeron Yazılım.
No content may;
- be copied
- be reproduced
- be used for commercial purposes
- be distributed
- be republished
or be used on other platforms without the written permission of Arkeron Yazılım.
13. FORCE MAJEURE
In situations beyond the control of the parties, such as;
- natural disaster
- war
- terrorism
- epidemic
- fire
- strike
- power outages
- internet infrastructure problems
- decisions of public authorities
- supply chain problems
the SELLER's obligations may be suspended for the relevant period.
14. EVIDENCE AGREEMENT
The parties;
acknowledge that the SELLER's;
- server records
- order records
- payment records
- email records
- log records
- electronic data records
and other digital records constitute conclusive evidence under the Code of Civil Procedure.
15. PERSONAL DATA
The BUYER's personal data is processed within the scope of the applicable Personal Data Protection Law No. 6698.
Detailed information on the processing of personal data is provided in the KVKK Disclosure Notice and the Privacy Policy.
16. DISPUTES
In disputes that may arise from this agreement;
the Consumer Arbitration Committees and Consumer Courts competent under Law No. 6502 on the Protection of Consumers have jurisdiction.
To the extent permitted by law, Turkish Law applies to the interpretation and application of this agreement.
17. ENTRY INTO FORCE
By confirming their order electronically, the BUYER declares that they have read and understood the entirety of this Distance Sales Agreement and accepted all its provisions.
This agreement is concluded electronically and enters into force on the date the order is confirmed.