Legal
Delivery and Shipping Terms
IMPORTANT NOTICE: These Delivery and Shipping Terms have been prepared in accordance with Law No. 6502 on the Protection of Consumers, the Regulation on Distance Contracts and other applicable legislation. This text is an integral part of the Distance Sales Agreement and the Preliminary Information Form.
1. GENERAL INFORMATION
MAVRENNE products are premium products made to order from natural wood, with optional personal engraving.
After the order is confirmed, each product is added to the production schedule and prepared for dispatch after passing quality control processes.
2. PREPARATION TIME
Orders are taken into the production process after payment approval is received.
The preparation time of the products may vary between 1 and 3 business days depending on order volume.
For products with personalised engraving, the preparation time may vary due to production processes.
The preparation time is calculated on business days, excluding public holidays and weekends.
3. HANDOVER TO THE COURIER
Orders whose preparation is complete are handed over to the contracted courier company.
The delivery time of orders handed over to the courier company may vary depending on the destination province and district.
The SELLER is not responsible for delays arising from the courier company's operational processes.
4. SHIPPING FEE
A fixed shipping fee of 49,90 TL applies to all orders within the borders of Türkiye.
The current shipping fee is clearly shown on the payment screen and in the order summary before the order is placed.
The SELLER reserves the right to change shipping fees during campaign periods.
5. COURIER COMPANY
Orders are shipped via Yurtiçi Kargo.
The SELLER reserves the right to ship with different contracted courier companies to improve service quality when it deems necessary.
In this case, the BUYER incurs no obligation to pay any additional fee.
6. SHIPMENT TRACKING
When the order is handed over to the courier;
- the tracking number
- the courier company details
- the shipment status
are sent to the BUYER via the registered email address.
The order status can also be viewed via the Order Tracking page.
7. THINGS TO NOTE DURING DELIVERY
The BUYER or the person accepting the delivery is obliged to check the outer packaging before accepting the package.
If any of the following is identified;
- a crushed package
- a torn box
- opened packaging
- a broken or damaged shipment
a Damage Assessment Report must be drawn up in the presence of the courier officer and the product must not be accepted.
Shipments accepted without a report are deemed to have been delivered intact and complete.
8. DELIVERY ADDRESS
Orders are shipped to the delivery address provided by the BUYER during the order.
The SELLER is not responsible for delivery problems arising from incorrect or incomplete address information.
Address change requests must be reported before the order enters the production or shipping process.
9. UNDELIVERABLE SHIPMENTS
Where the BUYER;
- is not present at the address
- provides an incorrect address
- refuses the delivery
- does not collect the shipment from the courier branch within the time limit
if the shipment is returned to the SELLER for such reasons, any additional shipping and re-dispatch costs that may arise are borne by the BUYER.
For personalised products, refunds may not be issued for orders that are not accepted. The consumer's mandatory rights arising from the law are reserved.
10. FORCE MAJEURE
Delays in delivery times may occur due to force majeure events beyond the control of the parties, such as natural disaster, fire, war, epidemic, strike, decisions of official authorities, transport disruptions, supply chain problems, and disruptions in the energy or internet infrastructure.
In such cases, the SELLER cannot be held responsible for the delay.
11. CONTACT
For any questions or requests regarding delivery and shipping processes, you can contact us through the channels below.
Arkeron Yazılım – MAVRENNE
Email: hello@mavrenne.com
Phone: 0545 590 27 35